1. Introduction
Welcome to Artemisia Jewel! These Terms & Conditions (“Terms”) govern your use of the website www.artemisiajewel.com and the products and services we offer. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you may not use our website.
2. Product Information and Custom Orders
• Ready-Made Jewellery: Our ready-made jewellery is crafted with unique natural/earth gemstones and, as a result, each piece may have slight variations. We make every effort to display our products, including their colors, clarity, and materials, as accurately as possible. However, the actual appearance may vary due to differences in monitor settings, lighting, and the unique nature of the natural stones. These items are sold as-is. If you are particular about receiving a specific quality (Color, Clarity, Cut), you may contact us to arrange for a custom piece. This is the best way to ensure your jewellery meets your exact specifications and expectations.
• Loose Gemstones: We offer a curated collection of loose gemstones. Please be aware that each gemstone is a unique, natural creation. The images provided on our website are of the exact gemstone you will receive, but factors like your screen’s display settings and lighting conditions can affect how the stone’s color and clarity appear. We provide detailed specifications, photos, and 360-degree videos to help you visually inspect the color, cut, and clarity, allowing you to make a confident and informed decision. We do not offer returns, exchanges, or refunds on loose gemstones sales. This policy is in place to ensure the integrity of the gemstones and to prevent the risk of them being replaced.
• Fully Custom Jewellery: Our fully custom jewellery is made to order according to your specific request. A non-refundable 50% deposit will be collected upon order confirmation to secure materials and begin the design and creation process. The remaining balance shall be paid upon completion of the custom jewellery. Any requested changes that involve additional materials or labor will be communicated to you in writing via WhatsApp or email for your approval before we proceed. The final piece is a unique creation and may have slight variations due to its custom nature.
3. Pricing and Payments
• Pricing (Ready-made Jewellery & Loose Gemstones): All prices are listed in MYR and are subject to change without notice. Prices do not include taxes, shipping fees, or customs duties, which will be added at checkout where applicable.
• Pricing (Fully Custom Jewellery): All prices will be quoted in MYR and are subject to change based on your final requests and the finished product. Prices do not include taxes, shipping fees, or customs duties, which will be added at checkout.
• Payment: We accept various forms of payment through secure third-party payment processors. By providing your payment information, you represent that you are authorized to use the payment method and that the information is accurate. For special arrangements, please contact us directly.
4. Shipping and Delivery
• Shipping: We will ship your order to the address provided at checkout. You are responsible for ensuring your shipping information is correct.
• Delivery Times: Estimated shipping and delivery times are provided for your reference only and are not guaranteed. We are not responsible for delays caused by shipping carriers or customs.
• Customs and Duties: You are responsible for any customs duties, taxes, or other fees that may be imposed by your country’s customs department upon delivery.
5. Returns, Refunds, and Exchanges
Due to the nature of our custom-made jewellery, all sales are considered final. We do not offer returns, exchanges, or refunds. Each gemstone is carefully handpicked to create the final product specifically for you, based on your selected gemstones and design. This policy is in place to ensure the integrity of the original gemstones and to prevent the risk of them being replaced.
If you encounter any issues with your purchase, please contact us directly at
