Terms & Conditions

Welcome to Artemisia Jewel (“We”, “Us”, “Our”). These Terms & Conditions (“T&Cs”) govern all transactions, sales, and service agreements between Artemisia Jewel and the client (“You”, “Your”). By accessing our website, placing an order, approving a quotation, paying a deposit or full amount, or submitting an item for service, you acknowledge that you have read, understood, and agree to be bound by these T&Cs.

1. Scope of Business Operations

These T&Cs apply to four distinct service channels offered by Artemisia Jewel:
• Custom-Made Orders: Bespoke jewellery design and manufacturing.
• Ready-Made Sales: Off-the-shelf finished jewellery items.
• Loose Gemstones Sales: Unmounted precious, semi-precious, or synthetic gemstones.
• Jewellery Repair & Related Services: Sizing, restoration, re-setting, cleaning, and polishing.

2. Quotations, Pricing & Validity

• Validity Period: Quotations are valid for 14 calendar days from the date of issue unless otherwise stated.
• Material Price Fluctuations: Quoted prices for custom designs and repairs are estimates based on prevailing precious metal market values and gem prices. We reserve the right to revise quotes prior to deposit payment if raw material costs fluctuate significantly.
• Ready-Made & Gemstone Pricing: All prices for ready-made items and loose gems are non-transferable and subject to change without notice prior to order confirmation.

3. Payment Terms & Unclaimed Items

• Custom-Made Orders: A 50% non-refundable deposit is required upon quotation approval to commence CAD rendering, material sourcing, and production. The remaining 50% balance must be settled in full upon completion and prior to delivery or collection.
• Ready-Made Items & Loose Gemstones: 100% payment in full is required before dispatch or store handover.
• Repair & Maintenance Services: Full payment or an agreed deposit is required upon service confirmation before physical work commences.
• Accepted Payment Methods: Bank Transfer (EFT/Wire Transfer), Credit/Debit Card, or Cash. (Note: Official banking details will be provided directly on your official invoice).
• Failure to Pay / Unclaimed Items:
If an outstanding balance for custom or ready-made sales is not paid within 14 calendar days of notification of completion, any deposit paid is forfeited, and we reserve the right to resell or liquidate the piece to recover costs.
Repair items uncollected after 60 calendar days following written notification of completion may be disposed of or liquidated to recover unpaid service and material costs.

4. Design, CAD & Specifications (Custom-Made Sales)

• Design Approval: Production commences only upon written approval of sketches, CAD renderings, and receipt of the initial deposit.
• CAD Amendments: Clients are entitled to up to three (3) rounds of CAD revisions. Additional revisions will incur extra labor fees and extend estimated production deadlines.
• Handcrafted Tolerances: CAD models are digital visual representations. Minor variations in final metal thickness, setting heights, or hand-finishing details are inherent to fine jewellery manufacturing and do not constitute defects.

5. Loose Gemstones & Natural Variations

• Natural Characteristics: Natural gemstones display unique color zoning, inclusions, and optical traits. Certification is provided only when explicitly stated in the quotation/invoice.
• Inspection: Loose gemstones must be inspected upon pickup or delivery. Once an unset gemstone is handled or mounted by a third party, Artemisia Jewel holds no liability for subsequent chips, cracks, or damage.

6. Repair, Resizing & Maintenance Services

• Pre-Service Inspection: All repair items undergo a physical assessment upon receipt. We reserve the right to adjust quotes or timelines if the scope expands due to hidden structural issues, metal fatigue, or unforeseen complexities. Any adjustments will be communicated for your approval before work proceeds.
• Stone Removal & Resizing: Resizing or heavy soldering may require removing stones to prevent heat damage. Old, treated, heavily included, or fragile gemstones carry an inherent risk of fracture during unsetting, setting, or polishing, which is undertaken at the client’s risk.
• Cleaning & Polishing: Standard cleaning removes surface tarnish and metal, which may expose pre-existing pitting or microscopic cracks previously hidden by dirt.

7. Client-Supplied Materials (Gemstones)

• Risk Disclaimer: We generally do not recommend using client-supplied gemstones due to unknown internal stresses, structural inclusions, or heat vulnerabilities.
• Limitation of Liability: If you choose to proceed using client-supplied gemstones, we accept no liability for damage, breakage, or degradation during unsetting, heating, casting, or manufacturing processes.

8. Timelines, Shipping & Risk of Loss

• Production Timelines: Estimated custom or repair turnaround is typically 6 to 8 weeks from deposit payment and design sign-off. These timelines are estimates and not guaranteed delivery dates.
• Shipping & Insurance: Shipping fees, local taxes, customs duties, and optional transit insurance are the responsibility of the client. Risk of loss, theft, or transit damage transfers to the buyer once handed over to the third-party courier. Clients are strongly encouraged to collect finished pieces in person at our studio.

9. Cancellations, Returns & Refunds

• All Sales Are Final: Due to the bespoke nature of custom-made jewellery and the uniqueness of loose gemstones, all sales are strictly final. We do not offer returns, exchanges, or cash refunds once payment or deposit is processed.
• Policy Rationale: This strict policy protects the authenticity, structural integrity, and origin tracking of our gemstones, preventing risks related to stone substitution, tampering, or post-dispatch damage.
• Cancellations: Once an order is confirmed or a deposit is paid, cancellations are not permitted, and deposits remain strictly non-refundable to cover accrued design labor, administration, and material procurement costs.
• Defects & Support: If you suspect a manufacturing defect, please contact our support team at within 7 days of receiving your item. Genuine manufacturing defects verified upon physical inspection will be repaired or replaced at our discretion. Standard wear-and-tear, accidental drops, or third-party alterations do not constitute manufacturing defects.

10. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any legal disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.